Phill
I certainly didn't mean to be rude to the entire development team, and I do indeed appreciate the hard work that goes on behind the scenes in any support scenario.
The fact remains however that as a newbie, I was made to feel extremely intimidated. As was blindingly obvious from my posts, I hadn't got the first idea of what I was dealing with and frankly, the tone of the very first reply to my question actually quite upset me.
For example, if "I have tried to help you already and I still try, but I need you to do some thinking as well. I require as well that you read supporter's replies carefully. I said above that I can't look at the file that contains the needed data, so I find it self-explanatory that you provide that file." had been phrased "OK, send us the zipped file and we'll see what we can do" then we wouldn't even be having this conversation.
You must deal with many different levels of experience on here, I'm just not sure that a one-size-fits-all approach works. To analogise it, you don't treat primary school pupils the same way as you do university graduates and if that is happening, then maybe the teaching staff should be re-deployed accordingly.
I apologise for any upset caused by my previous post, but would assure you that I have neither the time or inclination to be making arguments for arguments sake. Maybe it was a translation issue, but having read other posts on here before deciding to take the plunge, I don't think so, and I don't think that marking me out as an example of everything that is bad about newbies is particularly helpful either.