I have read the rules for posting, but I don't know how else to get around saying..Please help!" (sorry Joachim if I'm not posting properly). My main problem right now is that my web hosting company (Lunarpages) has shut my website down and it's been over a week. They say I'm using too much resources on a shared server. I believe it's when I was attempting to upload 100's of 6mb images at once. They shut me down once before and it was determined that if I put a delay in the uploading, that would solve the problem. It did, but I think there also needs to be a delay in the amount of images uploaded at one time.
This is what I'm asking someone to help me with:
1. To look at my website (I would give you my login and password) and see the scripts that were written and how my site is operating, and how improvements can be made so that I'm not shut down again.
2. Help me determine if I can, in fact survive on a shared server or if I need a dedicated server. I believe I can work on a shared server if my site is configured correctly.
3. I need someone to help in the design of my website. I have specific ideas as to what I'd like and I need someone to tell me if it's possible.
I'm enclosing the comments from LunarPages about the resources I'm using ad where I exceeded them. But, I don't think these numbers will mean anything until you go into my site to see how I'm spiking and how it can be fixed:
(E-mail reply from Lunarpages)
"Acceptable usage range for our basic shared plan is 1.0% average CPU% or less, 1.0% average Memory% or less, 0.2% average MySQL% or less, and 20% Top Processes or less. We use the resource usage statistics as generated by WebHostManager. These statistics are a 24 hour cumulative average so there spike likely happened over a period of 24 hours. The Top Processes lines only indicate the script that is found to be most active on the CPU. Since index.php is the script called initially by all visitors it is not surprising that it is listed. However, this does not indicate that index.php is the source of the issue. index.php can be running very frequently and consuming minimal resources while another script may run less frequency but consume more resources. At the time of the script being disabled the usage statistics were reported as: Average CPU usage - 3.81% Average Memory usage - 1.07% Average MySQL usage - 0.2% rings3 ringsidephotos.com 3.81 1.07 0.2 Top Process %CPU 36.3 /usr/bin/php /home/rings3/public_html/coppermine/index.php Top Process %CPU 34.9 /usr/bin/php /home/rings3/public_html/coppermine/index.php Top Process %CPU 29.9 /usr/bin/php /home/rings3/public_html/coppermine/index.php You were using 3.81% cpu (we allow 1%), 1.07% memory (we allow 1%), 0.2% mysql (we allow 0.2% - you were good here), and top processes of 36.3%, 34.9%, and 29.9% respectively (we allow 20%). Checking your logs is a good way to try to find out what is causing the issue. In your webalizer logs, a displayimage.php script is called often: Top 30 of 16604 Total URLs # Hits KBytes URL 1 48597 4.43% 1608857 9.15% /displayimage.php 2 25649 2.34% 853148 4.85% /coppermine/displayimage.php 3 16528 1.51% 1007076 5.73% /thumbnails.php 4 8876 0.81% 1391072 7.91% / 5 7914 0.72% 308 0.00% /images/spacer.gif Top 10 of 16604 Total URLs By KBytes # Hits KBytes URL 1 48597 4.43% 1608857 9.15% /displayimage.php 2 8876 0.81% 1391072 7.91% / 3 5074 0.46% 1051729 5.98% /plugins/ringside_photos/js/jquery.ui.all.js 4 16528 1.51% 1007076 5.73% /thumbnails.php 5 25649 2.34% 853148 4.85% /coppermine/displayimage.php Here are the most common causes for high usage: - your scripts are not upgraded: you may have not upgraded your scripts yet, as older versions of the scripts can have bugs in them that would cause high CPU and Memory usage - your scripts are configured incorrectly: you might need to check your scripts` configuration for any tweaks of settings available that might influence the usage, as a single wrong setting might do a whole lot of harm - your plugins are misbehaving: some plugins might cause high load because they were badly written. You might consider disabling them or finding alternatives for some plugins - bots are flooding your site: your pages might have been found by spam bots that try continuously to send messages via your contact form, or add various comments to your items and such, depending on your site's configuration. An implementation of a CAPTCHA system would be useful to keep bots out of your pages, while checking for the highly accessed webpages using the tools provided by CPanel. - you might need caching: a caching plugin will help in most cases as it will serve pre-generated html pages instead of using the resource intensive PHP scripts to generate the same page over and over again for different visitors of the site."
I have now had three people attempt to help me with my site over the past few years. The first two totally messed up my site. The third is a nice guy and has helped a lot of the past few years, but it's now over three years later and he still hasn't finished designing just my home page, let alone all the other things I wanted done. One error made was when he was configuring something on my site, he forgot to protect my images (full size images to download which needs a password and login) and hundreds of images were "taken", which cost me thousands. My site has been shut down for over a week and I'm just about out of business. I cannot afford to have someone "tinker" with my site. I am asking for someone fully knowledgeable of Coppermine and making the changes I need and want. I also cannot have someone make changes every few months or when they get around to it. I need work done immediately.
The only way to fully understand what to do, is to go inside my site, look at all the stats and errors that caused the shutdown. I think Coppermine is a phenominal program and my hat off to all those that helped create it, but for someone who doesn't have the time to learn it, I am at the mercy of someone until they get around to fixing the problem.
Again, please no newbies reply that want to "try" and figure out the problems. I need a pro. I hope that's possible because if my site is down any longer, I won't need any help at all. I'll just need to find a new job!
Marty