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Author Topic: Help Topics  (Read 1698 times)

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Paul-D

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Help Topics
« on: April 12, 2020, 01:13:25 pm »

Hi, I currently have version 1.6.08 (using rainy_day theme) and when I click on any of the help icons in the configuration section I just get a blank pop up window with no text. I know that this was working OK previously but not sure when or why it stopped working. Any suggestions?
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ron4mac

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Re: Help Topics
« Reply #1 on: April 12, 2020, 02:48:13 pm »

CPG documentation is no longer part of a local gallery install. Clicking on help icons will cause it to attempt to get the relevant documentation from a separate online source. This means that the CPG install will have to be able to reach the documentation urls. If this proves to be a problem in some particular situation, you can add a local copy of the documentation to your install. Place the documentation files into a folder named docs in your installation.
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Paul-D

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Re: Help Topics
« Reply #2 on: April 12, 2020, 04:09:59 pm »

Thanks. I can't quite work out why it's not able to access the online docs but all working now with the docs you linked to added to my server. Incidentally there was a set of docs already on the server (presumably left there from a previous version?) but they weren't displaying either, it only worked when I replaced them with the docs you linked to.

Thanks for the help!
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ron4mac

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Re: Help Topics
« Reply #3 on: April 12, 2020, 04:44:53 pm »

Incidentally there was a set of docs already on the server (presumably left there from a previous version?) but they weren't displaying either, it only worked when I replaced them with the docs you linked to.

That is some explanation as to why it wasn't working. You can test the online documentation access by renaming the docs folder. It should then get the documentation from our servers.
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Paul-D

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Re: Help Topics
« Reply #4 on: April 12, 2020, 07:15:08 pm »

Strangely no. I did try that but it still wouldn't access the online help, it only seems to work with the local docs but not a problem  :)
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Johnfromhere

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Re: Help Topics
« Reply #5 on: August 22, 2021, 10:30:30 pm »

I realise that this is an old thread but I am having the same problem as described here but do not quite understand the solution.

I haven't used the help button in the configuration for ages but when I did today - blank boxes.

When I go to the 'documentation files' link (GitHub) I can't see any way to download the files - and I am not sure which files to download to put into a local 'docs' directory as directed.

Any enlightenment would be greatly appreciated.

Many thanks.

John.
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Johnfromhere

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Re: Help Topics
« Reply #6 on: August 23, 2021, 02:54:21 pm »

I should have read the GitHub page more carefully!  ::) :-[ :-[.

Downloaded - then uploaded to new 'docs' directory and bingo!

All fixed now.

Apologies.

Cheers.

John
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