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Author Topic: Unknown Error  (Read 544 times)

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LindsayL

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Unknown Error
« on: December 19, 2018, 08:15:40 am »

Hello,

I've been advised by my host to reach out to you guys. Recently, I had my site deleted by my host and all he could provide me was the database for the gallery and Wordpress. I recently was able to upload all my files and then using the admin tool, I would be able to restore my gallery. Sadly some of the images aren't adding and I'm not sure why. The photo if you click on it shows in full view, but when creating anything it gives me this:

ERROR creating: albums/Appearances/2004/WBNetworkRock/thumb_51373417_10.jpg!

I don't know what else to do and this site is my baby and I don't want to have to close it because I can't get the gallery to work.

I've attached a screenshot of what my host and I see:
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Phill Luckhurst

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Re: Unknown Error
« Reply #1 on: December 19, 2018, 09:12:24 pm »

It is probably a file ownership or permissions problem. You will need to find out what group those files and directories are owned by and make sure internal scripts are allowed to write to them. If you have an ftp tool such as winscp or similar you can instantly see what groups these directories are owned by and what permissions they are set to.
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It is a mistake to think you can solve any major problems just with potatoes.
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