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[AbsoluteAnnaSophia]

I read over previous threads as well as the docs, and didn't see anything like this, but if there is something out there that has already been posted, I would appreciate a link.
I've been trying to upload files into the gallery on my fansite and I keep getting the same error. After I upload the photos, none of the customary "signs" show up. When I click on the error message, this pops up:
Source: albums/photoshoots/unknown3/AnnaSophiaRobbWayneArmstrong.jpg --- Destination: albums/photoshoots/unknown3/thumb_AnnaSophiaRobbWayneArmstrong.jpg
Unable to create thumbnail or reduced size image.
I don't think my image is too large - it's only 570x380. Please help! (Also, I have no problem creating new albums, editing categories, transferring photos to a different album, etc. It's only with uploading, and on multiple photos.)
Link to my gallery - http://www.annasophia-robb.org/gallery
Please note that I did not set this gallery up, I just joined the website today as a coweb.

[phill104]

Welcome to the coppermine forums.

Whenever asking for support on Upload issues we ask you to do everything outlined here.

http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_support

Pay attention to all the settings mentioned in those docs as they are important in working out what may be the cause of your problems.

Additionally, if you do a search for "Unable to create thumbnail or reduced size image"  you will get tons of responses and some are, I am sure, going to provide the answer to your problem.

[AbsoluteAnnaSophia]

I did as you suggested, and now I have a new error message. On the top of the batch uploader, before I try to upload the photos, it says: Warning: the script can't write in this directory, you need to change its mode to 755 or 777 before trying to add the files !
How do I fix this? If this helps, this is the debugging output code:
USER:
------------------
Array
(
    [ID] => 622b30d6e1982ccec66ee00e10b0a850
    [am] => 1
    [lang] => english
    [liv] => Array
        (
           

• => 2205
[1] => 7816
            [2] => 2308
            [3] => 7814
            [4] => 2244
        )

)

==========================
USER DATA:
------------------
Array
(
   

[user_id] => 9
    [user_name] => Chelsea
    [groups] => Array
        (
           

• => 1

        )

    [disk_max] => 0
    [disk_min] => 0
    [can_rate_pictures] => 1
    [can_send_ecards] => 1
    [ufc_max] => 0
    [ufc_min] => 0
    [custom_user_upload] => 0
    [num_file_upload] => 1
    [num_URI_upload] => 0
    [can_post_comments] => 1
    [can_upload_pictures] => 1
    [can_create_albums] => 1
    [has_admin_access] => 1
    [pub_upl_need_approval] => 0
    [priv_upl_need_approval] => 0
    [group_name] => Administrators
    [upload_form_config] => 0
    [group_quota] => 0
    [can_see_all_albums] => 1
    [group_id] => 1
)

==========================
Queries:
------------------
Array
(
   

• => SELECT extension, mime, content, player FROM cpg146_filetypes; (0s)
[1] => delete from `annasoph_gallery`.cpg146_sessions where time<1260677144 and remember=0; (0.004s)
    [2] => delete from `annasoph_gallery`.cpg146_sessions where time<1259471144; (0.002s)
    [3] => select user_id from `annasoph_gallery`.cpg146_sessions where session_id = '2bf215ea82aaaa65ac79c0d7e2399060' (0s)
    [4] => select user_id as id, user_password as password from `annasoph_gallery`.cpg146_users where user_id=9 (0s)
    [5] => SELECT u.user_id AS id, u.user_name AS username, u.user_password AS password, u.avatar_url AS avatar_url, u.enable_admin_email AS notify, u.auto_subscribe_post AS auto_subscribe_post, u.auto_subscribe_comment AS auto_subscribe_comment, u.user_group+100 AS group_id FROM `annasoph_gallery`.cpg146_users AS u INNER JOIN `annasoph_gallery`.cpg146_usergroups AS g ON u.user_group=g.group_id WHERE u.user_id='9' (0s)
    [6] => SELECT user_group_list FROM `annasoph_gallery`.cpg146_users AS u WHERE user_id='9' and user_group_list <> ''; (0s)
    [7] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg146_usergroups WHERE group_id in (1) (0s)
    [8] => SELECT group_name FROM  cpg146_usergroups WHERE group_id= 1 (0s)
    [9] => update `annasoph_gallery`.cpg146_sessions set time='1260680744' where session_id = '2bf215ea82aaaa65ac79c0d7e2399060' (0s)
    [10] => SELECT user_favpics FROM cpg146_favpics WHERE user_id = 9 (0s)
    [11] => SELECT count(*) FROM  cpg146_pms WHERE owner=9 (0s)
    [12] => SELECT count(*) FROM  cpg146_pms WHERE owner=9 AND showed='0' (0s)
    [13] => SELECT count(*) FROM  cpg146_buddy WHERE user_id=9 (0s)
    [14] => SELECT count(*) FROM  cpg146_buddy_req WHERE buddy_to=9 (0s)
    [15] => DELETE FROM cpg146_banned WHERE expiry < '2009-12-12 23:05:44' (0s)
    [16] => SELECT * FROM cpg146_banned WHERE (ip_addr='75.107.96.59' OR ip_addr='75.107.96.59' OR user_id=9) AND brute_force=0 (0s)
    [17] => SELECT aid, title FROM cpg146_albums WHERE 1 (0s)
    [18] => SELECT COUNT(*) FROM cpg146_pictures WHERE approved = 'NO' (0s)
    [19] => SELECT filepath, filename FROM cpg146_pictures WHERE filepath LIKE 'appearances/2008/award_kidschoice%' (0.012s)
    [20] => SELECT aid, title FROM cpg146_albums WHERE category = 0 (0s)
    [21] => SELECT DISTINCT a.aid as aid, a.title as title, c.name as cname FROM cpg146_albums as a, cpg146_categories as c WHERE a.category = c.cid AND a.category < '10000' (0.002s)
    [22] => SELECT aid, CONCAT('(', user_name, ') ', a.title) AS title
                                                        FROM cpg146_albums AS a
                                                        INNER JOIN `annasoph_gallery`.cpg146_users AS u
                                                        ON category = (10000 + 9) AND user_id = 9 ORDER BY title (0s)
)

==========================
GET :
------------------
Array
(
   

[startdir] => appearances/2008/award_kidschoice
)

==========================
POST :
------------------
Array
(
)

==========================
VERSION INFO :
------------------
PHP version: 5.2.11 - OK
------------------
mySQL version: 5.0.85-community
------------------
Coppermine version: 1.4.24(stable)
==========================
Module: GD
------------------
GD Version: bundled (2.0.34 compatible)
FreeType Support: 1
FreeType Linkage: with freetype
T1Lib Support:
GIF Read Support: 1
GIF Create Support: 1
JPG Support: 1
PNG Support: 1
WBMP Support: 1
XPM Support: 1
XBM Support: 1
JIS-mapped Japanese Font Support:

==========================
Module: mysql
------------------
MySQL Supportenabled
Active Persistent Links 0
Active Links 1
Client API version 5.0.85
MYSQL_MODULE_TYPE external
MYSQL_SOCKET /var/lib/mysql/mysql.sock
MYSQL_INCLUDE -I/usr/include/mysql
MYSQL_LIBS -L/usr/lib64 -lmysqlclient 
==========================
Module: zlib
------------------
ZLib Support enabled
Stream Wrapper support compress.zlib://
Stream Filter support zlib.inflate, zlib.deflate
Compiled Version 1.2.3
Linked Version 1.2.3
==========================
Server restrictions (safe mode)?
------------------
Directive | Local Value | Master Value
safe_mode | Off | Off
safe_mode_exec_dir | no value | no value
safe_mode_gid | Off | Off
safe_mode_include_dir | no value | no value
safe_mode_exec_dir | no value | no value
sql.safe_mode | Off | Off
disable_functions | symlink,shell_exec,exec,proc_close,proc_open,popen,system,dl,passthru,escapeshellarg,escapeshellcmd | symlink,shell_exec,exec,proc_close,proc_open,popen,system,dl,passthru,escapeshellarg,escapeshellcmd
file_uploads | On | On
include_path | .:/usr/lib/php:/usr/local/lib/php | .:/usr/lib/php:/usr/local/lib/php
open_basedir | /home/annasoph:/usr/lib/php:/usr/local/lib/php:/tmp | no value
==========================
email
------------------
Directive | Local Value | Master Value
sendmail_from | no value | no value
sendmail_path | /usr/sbin/sendmail -t -i | /usr/sbin/sendmail -t -i
SMTP | localhost | localhost
smtp_port | 25 | 25
==========================
Size and Time
------------------
Directive | Local Value | Master Value
max_execution_time | 30 | 30
max_input_time | 60 | 60
upload_max_filesize | 16M | 16M
post_max_size | 8M | 8M
==========================
Page generated in 0.14 seconds - 23 queries in 0.02 seconds - Album set : ; Meta set: ;

[phill104]

We can see the debug code ourselves thanks, no need to post it.

The error means exactly what it says. It means the script cannot write files in that directory because it does not have the permission to do so. You will need to change those permissions a per the docs.

http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#permissions

This is something you will need to learn how to do yourself or ask your webhost for help on. Thee are plenty of good articles on the web explaining this. Google is your friend.

[AbsoluteAnnaSophia]

Thank you for your help, the problem has now been solved! As it turns out, I had an e-mail from the girl who primarily runs the site this morning, telling me she made a mistake and that I needed to go in a do as you suggested. Thanks so much for the help!