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Author Topic: Unable to create thumbnail or reduced size image  (Read 4306 times)

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sophie

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Unable to create thumbnail or reduced size image
« on: April 18, 2008, 09:56:49 pm »

Ok I have searched the forums and I can't find the answer. I enabled de-bug mode and I got this clearer message:

"The file 'albums/userpics/10001/Image6~1.jpg' can't be inserted in the album

Unable to create thumbnail or reduced size image.

File: /home/soproy5/public_html/savannah/gallery/db_input.php - Line: 402
"

I have read the '4.11.4 Upload troubleshooting' and the '4.11.5 Asking for support on upload issues'

I have set up a test account because honestly I have really tried, I have searched and I know you must have answered this one thousand time but I just can't find the answer please please help.

The test logins are:

http://savannah.purple-petals.co.uk/gallery

login: test
password: test

Thank you so much. I am sorry to be a pain.
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steveeh131047

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Re: Unable to create thumbnail or reduced size image
« Reply #1 on: April 18, 2008, 10:24:27 pm »

Sophie - suggest you read very carefully the first sentence of 4.11.5
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sophie

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Re: Unable to create thumbnail or reduced size image
« Reply #2 on: April 18, 2008, 10:30:11 pm »

Quote
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the


I actually have done that..... But don't worry anyway :) I never wanted to frustrate anyone.
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steveeh131047

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Re: Unable to create thumbnail or reduced size image
« Reply #3 on: April 18, 2008, 10:33:00 pm »

I was trying to draw attention to the part in brackets!!!!
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François Keller

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Re: Unable to create thumbnail or reduced size image
« Reply #4 on: April 18, 2008, 10:43:56 pm »

your link doesn't work (blank page)
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Avez vous lu la DOC ? la FAQ ? et cherché sur le forum avant de poster ?
Did you read the DOC ? the FAQ ? and search the board before posting ?
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steveeh131047

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Re: Unable to create thumbnail or reduced size image
« Reply #5 on: April 18, 2008, 10:48:04 pm »

It worked earlier, but Sophie had granted admin privileges to the test account. I was trying to warn her of the dangers!
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sophie

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Re: Unable to create thumbnail or reduced size image
« Reply #6 on: April 18, 2008, 11:00:49 pm »

^ Thanks for trying to warm me :) I am a bit slow on the update on those things :P

Thanks anyway but I have now fixed it :)
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Joachim Müller

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Re: Unable to create thumbnail or reduced size image
« Reply #7 on: April 19, 2008, 11:53:50 am »

The whole upload issue? If yes, please post what you did for the benefit of others. Additionally, this will enable us to tag this thread as "solved".
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sophie

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Re: Unable to create thumbnail or reduced size image
« Reply #8 on: April 26, 2008, 09:51:09 pm »

Of course, sorry I have been busy.

I went to: Config -> Files and Thumbnails settings -> Max width or height of an intermediate picture/video **  (had been set to 1 so I set it to 6000)

Hope this helps other people in the future!
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Joachim Müller

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Re: Unable to create thumbnail or reduced size image
« Reply #9 on: April 27, 2008, 07:24:50 pm »

Thanks for returning and sharing your resolution. However, setting the max size to 6000 is not a bright idea - only allow resolutions that make sense. The max usually is the number of pixels current displays can handle, which should be around 1200 pixels width. Yeah, I know that there are people who have higher resolutions, but they're a small minority. Your web pages should work for average surfers. Nobody owns a display with a width of 6000 pixels, so that's just not a bright setting in the first place.
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