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Author Topic: 500 Error - Please Help  (Read 3725 times)

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Keiran

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  • Posts: 6
500 Error - Please Help
« on: February 25, 2008, 07:32:02 pm »

Hi there!
i have a problem with my gallery: when i upload pictures from the ftp and go to batch add files i have this error:

Code: [Select]
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, postmaster@ggirlfan.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

it's been there for a while, and i don't know how to fix it, could someone help me.
i talked with my host, but they told me it wasn't a server issue, that it probably is a script issue. i dont know what to do, please i need help u.u

DEBUG INFORMATION:
Code: [Select]
USER:
------------------
Array
(
    [ID] => 72adcd0b449e9f32f55cbe3d4279311d
    [am] => 1
    [lang] => spanish
    [liv] => Array
        (
        )

)

==========================
USER DATA:
------------------
Array
(
    [user_id] => 1
    [user_name] => Keiran
    [groups] => Array
        (
            [0] => 1
        )

    [disk_max] => 0
    [disk_min] => 0
    [can_rate_pictures] => 1
    [can_send_ecards] => 1
    [ufc_max] => 3
    [ufc_min] => 3
    [custom_user_upload] => 0
    [num_file_upload] => 10
    [num_URI_upload] => 10
    [can_post_comments] => 1
    [can_upload_pictures] => 1
    [can_create_albums] => 1
    [has_admin_access] => 1
    [pub_upl_need_approval] => 0
    [priv_upl_need_approval] => 0
    [group_name] => Administrators
    [upload_form_config] => 3
    [group_quota] => 0
    [can_see_all_albums] => 1
    [group_id] => 1
)

==========================
Queries:
------------------
Array
(
    [0] => SELECT extension, mime, content, player FROM cpg1411_filetypes; (0s)
    [1] => select * from cpg1411_plugins order by priority asc; (0s)
    [2] => delete from `Sql153898_2`.cpg1411_sessions where time<1203960072 and remember=0; (0s)
    [3] => delete from `Sql153898_2`.cpg1411_sessions where time<1202754072; (0s)
    [4] => select user_id from `Sql153898_2`.cpg1411_sessions where session_id=md5("a9943f22b47e1ba07a58e7ca7d04327efdfb6eec1364c783d34adbc70d1199d9"); (0s)
    [5] => select user_id as id, user_password as password from `Sql153898_2`.cpg1411_users where user_id=1 (0s)
    [6] => SELECT u.user_id AS id, u.user_name AS username, u.user_password AS password, u.user_group+100 AS group_id FROM `Sql153898_2`.cpg1411_users AS u INNER JOIN `Sql153898_2`.cpg1411_usergroups AS g ON u.user_group=g.group_id WHERE u.user_id='1' (0s)
    [7] => SELECT user_group_list FROM `Sql153898_2`.cpg1411_users AS u WHERE user_id='1' and user_group_list <> ''; (0s)
    [8] => SELECT MAX(group_quota) as disk_max, MIN(group_quota) as disk_min, MAX(can_rate_pictures) as can_rate_pictures, MAX(can_send_ecards) as can_send_ecards, MAX(upload_form_config) as ufc_max, MIN(upload_form_config) as ufc_min, MAX(custom_user_upload) as custom_user_upload, MAX(num_file_upload) as num_file_upload, MAX(num_URI_upload) as num_URI_upload, MAX(can_post_comments) as can_post_comments, MAX(can_upload_pictures) as can_upload_pictures, MAX(can_create_albums) as can_create_albums, MAX(has_admin_access) as has_admin_access, MIN(pub_upl_need_approval) as pub_upl_need_approval, MIN( priv_upl_need_approval) as  priv_upl_need_approval FROM cpg1411_usergroups WHERE group_id in (1) (0s)
    [9] => SELECT group_name FROM  cpg1411_usergroups WHERE group_id= 1 (0s)
    [10] => update `Sql153898_2`.cpg1411_sessions set time='1203963672' where session_id=md5('a9943f22b47e1ba07a58e7ca7d04327efdfb6eec1364c783d34adbc70d1199d9'); (0s)
    [11] => SELECT user_favpics FROM cpg1411_favpics WHERE user_id = 1 (0s)
    [12] => DELETE FROM cpg1411_banned WHERE expiry < '2008-02-25 18:21:13' (0.006s)
    [13] => SELECT * FROM cpg1411_banned WHERE (ip_addr='88.3.4.215' OR ip_addr='88.3.4.215' OR user_id=1) AND brute_force=0 (0s)
    [14] => SELECT group_id, group_name FROM cpg1411_usergroups WHERE 1 (0s)
    [15] => UPDATE cpg1411_usergroups SET has_admin_access = '1' WHERE group_id = '1' LIMIT 1 (0s)
    [16] => SELECT COUNT(*) FROM cpg1411_pictures WHERE approved = 'NO' (0s)
    [17] => SELECT * FROM cpg1411_usergroups WHERE 1 ORDER BY group_id (0s)
)

==========================
GET :
------------------
Array
(
)

==========================
POST :
------------------
Array
(
)

==========================
VERSION INFO :
------------------
PHP version: 4.4.7 - OK
------------------
mySQL version: 5.0.54-log
------------------
Coppermine version: 1.4.16(stable)
==========================
Module: GD
------------------
GD Version: bundled (2.0.28 compatible)
FreeType Support: 1
FreeType Linkage: with freetype
T1Lib Support: 1
GIF Read Support: 1
GIF Create Support: 1
JPG Support: 1
PNG Support: 1
WBMP Support: 1
XBM Support: 1
JIS-mapped Japanese Font Support:

==========================
Module: mysql
------------------
MySQL Supportenabled
Active Persistent Links 0
Active Links 1
Client API version 5.0.22
MYSQL_MODULE_TYPE external
MYSQL_SOCKET /var/lib/mysql/mysql.sock
MYSQL_INCLUDE -I/usr/include/mysql
MYSQL_LIBS -L/usr/lib/mysql -lmysqlclient 
==========================
Module: zlib
------------------
ZLib Support enabled
Compiled Version 1.2.3
Linked Version 1.2.3
==========================
Server restrictions (safe mode)?
------------------
Directive | Local Value | Master Value
safe_mode | Off | Off
safe_mode_exec_dir | no value | no value
safe_mode_gid | Off | Off
safe_mode_include_dir | no value | no value
safe_mode_exec_dir | no value | no value
sql.safe_mode | Off | Off
disable_functions | no value | no value
file_uploads | On | On
include_path | .:/php/lib/php/ | .:/php/lib/php/
open_basedir | no value | no value
==========================
email
------------------
Directive | Local Value | Master Value
sendmail_from | me@localhost.com | me@localhost.com
sendmail_path | /usr/sbin/sendmail -t -i  | /usr/sbin/sendmail -t -i
SMTP | localhost | localhost
smtp_port | 25 | 25
==========================
Size and Time
------------------
Directive | Local Value | Master Value
max_execution_time | 120 | 120
max_input_time | -1 | -1
upload_max_filesize | 50M | 50M
post_max_size | 8M | 8M
==========================
Page generated in 0.283 seconds - 18 queries in 0.006 seconds - Album set : ; Meta set: ;
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Hein Traag

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Re: 500 Error - Please Help
« Reply #1 on: February 25, 2008, 07:37:46 pm »

Read the documentation. Especially the part dealing with Upload Troubleshooting. Follow the steps there to see where it might come from. A 500 error could have any number of reasons. One might be the amount of pictures that you are trying to batch add. Try to reduce the amount of pictures to see if that does it for you.
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Keiran

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Re: 500 Error - Please Help
« Reply #2 on: February 25, 2008, 07:40:00 pm »

yeah, i've done all the things described in the docs but it still dont working.
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Nibbler

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Keiran

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Re: 500 Error - Please Help
« Reply #4 on: February 25, 2008, 08:16:00 pm »

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Nibbler

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Re: 500 Error - Please Help
« Reply #5 on: February 25, 2008, 08:18:34 pm »

4.11.5 Asking for support on upload issues

When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested. If you want fast results, you should disable admin approval for the group the test user is in, so supporters can tell instantly what is wrong without needing to double-check.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!
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Keiran

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Re: 500 Error - Please Help
« Reply #6 on: February 25, 2008, 08:26:02 pm »

Oh, im so sorry!

URL: http://lnx.ggirlfan.net/galeria
USER: Testing
PASS: test
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