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Author Topic: After Changing Server I am Unable to Upload Images  (Read 2236 times)

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defiantrican

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After Changing Server I am Unable to Upload Images
« on: May 28, 2007, 06:10:04 pm »

Actually the images upload just fine, or so it says, but what happens is they are not there, the next page where it says insert into album, there is normally the thumb of the image there. It is no longer there after I switched servers. imagemagick is installed. I have tried the batch upload as well and that does not find th folders and images. I have checked and everything that needs to be chmodded is. What else could this be? If I reinstall will I lose everything that I have there? I have almost 800 images there. Please help as soon as you can.
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defiantrican

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Re: After Changing Server I am Unable to Upload Images
« Reply #2 on: May 28, 2007, 07:11:23 pm »

I have read through all of that and none of it applies.
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Joachim Müller

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Re: After Changing Server I am Unable to Upload Images
« Reply #3 on: May 28, 2007, 07:56:55 pm »

We can clearly see that you haven't read that section very thoroughly ::). Let me quote it for you, highlighting the important stuff - the stuff that you obviously failed to read:
Quote
4.11.4 Upload troubleshooting

If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!
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