well, the users complaining here on the boards are not fantastico's customers, as fantastico is not an end-user product - they sell it to webhosts. In fact the complaint would have to come from a webhost. But you know the chain: we tell end-user to complain at their webhost, and the user does so. The webhost will then think it's a user error or a bug in coppermine and will not look into this in the first place. Only if more users will complain, they might react. Same drill then on the fantastico home page then, there would have to be bug reports from several webhosts. That's why I thought it might be a better idea if a coppermine dev contacted them directly. Might be futile though - I have tried to contact fantastico in the past: although they make money out of the open source community (which is fine imo btw.), they don't react on criticism from the community. With all the issues the fantastico packages used to have in the past I guess it's not only the coppermine install within fantastico that causes problems - there surely are other open source apps in the fantastico package that experienced the same issues, and there probably have been end users flooding their support boards as well, so in turn the fantastico devs probably get flooded with requests from open source devs in return as well. This might be the reason for their lousy support and lack of communication with open source app devs. This being said I suggest we just drop the idea of contacting them, as it probably won't help anyway... :\'(
Joachim