forum.coppermine-gallery.net

Support => cpg1.4.x Support => Older/other versions => cpg1.4 upload => Topic started by: dramaqueen520 on July 16, 2007, 09:18:25 pm

Title: High Quality Images
Post by: dramaqueen520 on July 16, 2007, 09:18:25 pm
For the past few months, I have been unable to upload high quality images to my gallery. I contacted my host about this but she isn't too familiar with Coppermine, so she was unable to help.

When I try to upload high quality images through batch add, when I get to the screen where I place the image in an album, there is an "x" where the thumbnail should be.

When I try to upload high quality images regularly through upload file, I will get to the screen that says "1 uploads were successful. Please click 'Continue' to add the files to albums." Then when I click "Continue" the screen goes white and nothing happens.

I used to be able to upload high quality images to my gallery until recently. I don't know much about Coppermine, so I don't know what information I need to provide for my problem to be solved. My host told me she increased my gallery space so I don't believe that's the problem. Below is the link to my gallery. If you need anymore information, please let me know. Thanks for your help!

http://k-panabaker.com/photos (http://k-panabaker.com/photos)
Title: Re: High Quality Images
Post by: Nibbler on July 16, 2007, 10:16:58 pm
http://coppermine-gallery.net/demo/cpg14x/docs/index.htm#upload_trouble

Probably hitting server-side resource limitations.
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 12:55:23 am
Since I can only get to the upload image screen, here's the Debug info:

USER:
------------------
Array
(
    [ID] => cf1211df1f4297c117f08880b29a295b
    [am] => 1
    [lang] => english
    [liv] => Array
        (
            [lap] => 1
)

==========================
USER DATA:
------------------
Array
(
    [user_id] => 1
    [user_name] => kpanabaker
    [groups] => Array
        (
           
        )

    [disk_max] => 0
    [disk_min] => 0
    [can_rate_pictures] => 1
    [can_send_ecards] => 1
    [ufc_max] => 0
    [ufc_min] => 0
    [custom_user_upload] => 0
    [num_file_upload] => 1
    [num_URI_upload] => 0
    [can_post_comments] => 1
    [can_upload_pictures] => 1
    [can_create_albums] => 1
    [has_admin_access] => 1
    [pub_upl_need_approval] => 0
    [priv_upl_need_approval] => 0
    [group_name] => Administrators
    [upload_form_config] => 0
    [group_quota] => 0
    [can_see_all_albums] => 1
    [group_id] => 1
)

==========================
Queries:
------------------
Array
(
   
Title: Re: High Quality Images
Post by: Nibbler on July 17, 2007, 01:48:00 am
Please follow the link I posted, read what it says, and then do it.

Thank you.
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 02:22:42 am
Not to sound rude or anything, but that's exactly what I did. I posted the debug information like the link you gave me said to do. I followed all the steps and everything. I don't recall skipping anything. Like I said before, I know nothing about Coppermine. All I know how to do is upload images so I have no idea how to fix the problem. Thanks!
Title: Re: High Quality Images
Post by: Nibbler on July 17, 2007, 02:31:48 am
This is what it says:

Quote
4.11.4 Upload troubleshooting

If you are experiencing issues with coppermine's upload process, temporarily change your coppermine settings as suggested below to get more detailed error messages:

    * Go to your coppermine page and log in as admin
    * Go to the config screen
    * Scroll to the bottom of the page
    * Expand the "Maintenance settings" section by clicking on it
    * Enable debug mode for everyone
    * Leave display of notices switched off
    * Save the new settings by clicking on "Save new configuration"
    * Go to the "groups" panel
    * Set the upload form configuration for all groups to "Single file uploads only" (set File upload boxes to "1", URI upload boxes to "0" and No. of boxes to "fixed")
    * Save your new settings

Then try to upload (using http uploads, even if you experienced troubles using another upload method) - you should get a more detailed error message that tells you what exactly goes wrong with your uploads. If the error message doesn't mean anything to you, search the support board for the error message you get.
When asking for support on the coppermine forum, post a link to your site and a test user account (the test user mustn't be in the admin group!) with upload privileges, with the above mentioned settings in place - this way, supporters can see the error messages as well. Do not post debug_output unless requested.

So you have not done the things it says to do. In fact the only thing you have done is the thing it explicitly tells you not to do.

This brings us to the final part, which is where we are now:

Quote
When people have issues with uploading and decide to post their question on the Coppermine support board, they usually are told to read this upload troubleshooting section. Many of them fail to do so properly, which results in frustration both for users as well as supporters. To make this absolutely clear: the above mentioned steps are absolutely mandatory, no matter what skill level you have, no matter what upload method you have troubles with. Failing to do exactly as suggested will result in your request for help being ignored. Yes, this applies to you. We mean it!
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 02:53:26 am
Sorry, here's the test account info. I think that's what your asking for because I did everything else.

http://k-panabaker.com/photos

username: test
password: test

Again, sorry I'm not trying to be frustrating to you or anything and I really appreciate your help  :)
Title: Re: High Quality Images
Post by: Nibbler on July 17, 2007, 03:10:19 am
The upload limit in config is set to 1MB, so I can't test with any large images. If you have ImageMagick available on your server then try switching to that in config.
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 03:15:51 am
I checked and I don't think I have ImageMagik
Title: Re: High Quality Images
Post by: Nibbler on July 17, 2007, 03:25:14 am
Check you phpinfo.php and see what the memory_limit is set to. You will probably need 16M+ to work with high quality images. If you can't get that changed then you'll need to resize them manually first before uploading.
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 03:30:25 am
The memory_limit is 8M. I guess I'll email my host and ask her if I can get it changed to 16M. What size do you recommend I resize the pictures to if I can't get it changed?
Title: Re: High Quality Images
Post by: Nibbler on July 17, 2007, 04:37:18 pm
You will have to experiment and see what size will work.
Title: Re: High Quality Images
Post by: dramaqueen520 on July 17, 2007, 08:15:50 pm
Okay, thanks so much for all your help! I really appreciate ti!  ;D
Title: Re: High Quality Images
Post by: worlddown on September 15, 2007, 02:30:56 pm
I got the same problem my memory is 8m any other way i can change it, i am running virtual dedicated server ?
Title: Re: High Quality Images
Post by: Nibbler on September 15, 2007, 02:33:04 pm
Then you should be able to increase your own limit in php.ini
Title: Re: High Quality Images
Post by: worlddown on September 15, 2007, 02:44:18 pm
where is located php.ini ?
Title: Re: High Quality Images
Post by: Nibbler on September 15, 2007, 02:48:02 pm
If you don't know ask your host.
Title: Re: High Quality Images
Post by: worlddown on September 15, 2007, 02:50:11 pm
i thought that it was the same path for almost all the server .
Title: Re: High Quality Images
Post by: Nibbler on September 15, 2007, 02:54:17 pm
No. Either search the web or ask your host. Locking.