Support > cpg1.6 miscellaneous

Unable to Reinstall Coppermine

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wadiuwant:
I deleted my Coppermine installation by deleting the tables and then deleting the files. Now I want to reinstall Coppermine, but I get the following message:

The following errors were found :

    An installation already exists at https://wadiuwant.com/gallery as per our records. To re-install the application please uninstall the existing installation!

How can I proceed?

phill104:
Usually that suggests you used your hosts installer to install Coppermine. Are you using the method to install as outlined in our docs, or are you trying to use your host to install?

wadiuwant:
I was using the Softaculous installer.

phill104:
That is your problem and unfortunately something we cannot support. That means your host thinks Coppermine is already installed and only they can unlock it.

The best way forward would be to use our installer. It is quite simple and fully detailed in the documentation

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