Support > cpg1.5 upload

With Firefox Quantum the multiple files upload using Flash [b]no longer works

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phill104:
Ok, it was my assumption that other browsers are still working. While installing the HTML5 uploader is a simple task, just install it like any other plugin, it may not actually fix your problem if something more fundamental is going on. So first we need to make sure uploads are working with other browsers. If that is the case then we can look into either fixing the flash issue or changing uploader. In the docs we have a section titled upload troubleshooting. In it we detail the information and setup we need to assist you. So either setup coppermine and provide a test logon as detailed, or test uploading yourself in other browsers. Then we will be better placed to help you.

DKogan:
Thanks again.
The day is ending here in NYC so I will circle back tomorrow.
I'll give the documentation another try.
Also if I have several browsers installed .. most are not up date. Email me if testing with the out of date browsers would be helpful... I'll let you know which browsers/versions.

DKogan:
For what its worth here are the most recent comments from the two MAC users.

Pxxx (user)
Not a new PC, just an old Mac with the most recent OS.

axxx (user)
Sorry to be a bit slow in coming back. I have had several attempts at multiple uploads, trying to be sure flash player is on.My issue seems to be exactly the same as Polly's.

Mind you, I think I have always had to upload photos one by one. Normally when I click on something that needs flash, a reminder pops up that I need to install (or activate) it. That has never happened with this photo host. In the past, to the best of my memory, I have always just given up and loaded them one by one because I wasn't sure how to activate flash without the reminder.

To be clear, I now have flash permanently set on for SMPub, Coppermine and, for some reason, my bank. Everywhere else has to ask.

Since I don't use or know anything about MACs ..... what would you like me to ask them?

DKogan:
OK the requested Test Album, tester user account (pw: tester#123) has been setup. (if interested I could make some suggestions to improve the very detailed and appreciated instructions)

--- Quote ---It's a good idea to show supporters that you tried for yourself before asking for support - explain what actually goes wrong, how far you got, what error message you get etc.
--- End quote ---
The tester user id was used to single upload a test image. It went OK.
The problem remains as described in the first post that started this thread.

DKogan:
https://www.smpub.com/ubb/ssfgallery/index.php

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