Thanks for pointing that out. You have a point there with fighting human nature. However, the reference to the call center queue doesn't apply: we're all unpaid volunteers here - it's our decision to make up the rules how support can be obtained and if we allow those who are just too lazy to read to get away with just queueing up in the support forum and asking the same question over and over again. Supporters get worn out that way. They get frustrated and quit because they hate to do something for free for someone they don't know at all but who is demanding as if they were paying for premium support. We can ask people to respect the rules, and I will continue to tell people to respect board because I believe in teaching people how to help themselves instead of just solving someone else's problem without that person learning anything. If you spoon-feed the newbies they will always remain newbies and never actually learn anything. While that's OK in many aspects of life (I don't want to be taught how to build or repair a car, I just want to drive it), it doesn't apply here: this is unpaid support for an open source app. We expect people to have particular skills. We expect people to respect the rules.
You blame me to be rude: maybe you have another concept of the meaning of the word "rudeness" that I'm not familiar with. This may also be amplified by my inability to express myself: English is not my first language, sorry. So in fact you may be right: I may sound rude, but I don't intend to be rude. I try to be as concise as possible, with all the extra courtesy. I'm simply not willing to use even more words. This is not rudeness imo, but efficiency.
Joachim
P.S. Your remark is not related to this thread, so you shouldn't have replied to it, but should have started a new thread. This policy is meant to avoid thread drift as much as possible for the benefit of those who actually search the board before posting.