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Board rules / Forum policies

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Joachim Müller:
5. Choose the proper board for your posting
All boards have a brief description of what its threads should contain. Make sure to post in the board that fits your issue most.
Only post your question on the support board that corresponds to your version of coppermine.

Joachim Müller:
6. Use a meaningfull subject line
When posting on a support board, it's very likely that you need help, as much as everyone else who looks for help there, so don't use subject like "Help me please" or "Newbie needs help". Other "bad" subject lines are "Important", "I have a little question" etc.
Instead, use a short phrase that describes your problem - this will make things easier for supporters as well as other users who might encounter a similar problem and browse the board for relevant postings.

Joachim Müller:
7. Be detailed
Post as many details as possible on the issue you're facing; for a start, you should post a link to your gallery and a test user account (without admin privileges). If the page in question can't be accessed by "regular" users (e.g. admin pages), post a screenshot.
There is a thin line between posting as much details as possible and cluttering a thread with too many unneeded details. Only post debug_output if a supporter explicitely asks for it.
Posting a link to your gallery is always mandatory.

Joachim Müller:
8. Post links
When posting a support request, it's helpfull for supporters in most cases to see what the actual page looks like, that's why it's mandatory that you always post a link to your coppermine gallery page when asking for support. If your site contains adult content, make sure to post a warning together with your link!
Supporters might get into issues if they accidentally visit a page that interferes with their employer's internet policy. If your site contains adult content (even mild nudity even falls into this category), post the words "not safe for work" next to the link.

Joachim Müller:
9. Add attachments
You can add files (some file types at least) to your posting on the board. When composing a message, click on "Additional options" at the bottom left of the screen and use the "upload attachment" function there. For security reasons you can not post executables or php files - rename them to txt or put them into a zip archive instead.
Do not hotlink images (as the link might go down later, leaving your entire thread useless for others with similar issues), but attach the images (e.g. screenshots) to your posting. To accomplish this, click "Additional Options..." when composing your message. Then use the "Attach"-field to browse your local files and attach the image(s) to your posting.

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